Refund policy

At Orvian Jewels, customer satisfaction is our priority.

Returns

We accept returns within 3 days of delivery only if:

  • Product is damaged
  • Wrong item received
  • Product has manufacturing defect

Non-Returnable Items

  • Customized jewelry
  • Used products
  • Products without original packaging

Refund Process

Once your returned product is inspected and approved:

  • Refund will be processed within 5-7 business days
  • Amount will be credited to original payment method

Exchange Policy

Exchanges are available depending on stock availability.

Return Shipping

Customers may need to bear return shipping charges unless the mistake is from our side.

Contact

For return requests:
Email: orvinjawels@gmail.com