Privacy Policy

PRIVACY POLICY

Last Updated: 10 July 2026

At Orvian Jewels, we respect the privacy of our customers and are committed to protecting their personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit or make a purchase through www.orvianjewels.com. By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact us, or subscribe to promotional communications, we may collect:

Full name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Product preferences
Communication history
IP address
Browser and device information
Website browsing and usage activity
Cookies and similar tracking information

Payment details may be processed securely by authorised payment gateway providers. Orvian Jewels does not directly store your complete debit card, credit card, CVV, UPI PIN, or banking password.

How We Use Your Information

We may use your information to:

Process and deliver your orders
Confirm payments and transactions
Send order and shipping updates
Respond to customer enquiries
Process returns, exchanges, refunds, or replacements
Detect and prevent fraudulent transactions
Improve our website, products, and services
Send promotional offers and product updates
Fulfil legal, tax, and regulatory requirements

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to:

Remember products in your shopping cart
Save website preferences
Analyse website traffic
Improve website performance
Measure advertising performance
Show relevant advertisements

You may disable cookies through your browser settings. However, some website features may not work properly after cookies are disabled.

Sharing of Personal Information

We may share necessary information with trusted service providers, including:

Website and e-commerce service providers
Payment gateways and banking partners
Courier and logistics companies
Customer-support providers
Analytics and advertising platforms
Accounting, legal, tax, and compliance professionals
Government authorities where legally required

We do not sell or rent customers’ personal information to unrelated third parties.

Data Security

We use reasonable technical and organisational safeguards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. However, no online system or data transmission method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Complete orders
Provide customer support
Maintain business and transaction records
Resolve disputes
Prevent fraud
Meet legal and regulatory obligations

Information that is no longer required may be securely deleted or anonymised.

Your Rights

Subject to applicable law, customers may contact us to:

Request access to personal information
Correct inaccurate information
Request deletion of eligible information
Withdraw consent for promotional messages
Raise concerns regarding the use of personal data

Certain information may be retained where required for legal, accounting, fraud-prevention, or regulatory purposes.

Marketing Communications

You may stop receiving promotional emails or messages by:

Using the unsubscribe option in the communication
Replying with an opt-out request
Contacting us directly

Order confirmation, payment, shipping, and other transactional messages may still be sent.

Children’s Privacy

Our website is not intended for children under 18 years of age without the involvement or supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.

Third-Party Links

Our website may contain links to third-party websites. Orvian Jewels is not responsible for the content, privacy policies, or security practices of those websites.