Return & Refund Policy

RETURN & REFUND POLICY

Last Updated: 10 July 2026

At Orvian Jewels, every product is carefully inspected and packed before dispatch. This policy explains the conditions for returns, exchanges, refunds, and replacements.

Return and Exchange Period

Customers must submit a return or exchange request within 3 days from the date of delivery. Requests made after 3 days may not be accepted.

Conditions for Return or Exchange

A product may be eligible for return or exchange when:

The request is submitted within 3 day return for wrong or Damaged items
The product is unused and unworn
The product has not been altered, modified, or damaged
Original tags are attached
Original packaging and invoice are available
All accessories, certificates, and complimentary items are included
The product is in resalable condition

All returns and exchanges are subject to inspection and approval by Orvian Jewels.

Damaged, Defective, Missing, or Incorrect Products

Customers must contact us within 24 hours of delivery if:

The product is damaged
The product has a manufacturing defect
A wrong product was delivered
Any product is missing from the package

The customer must provide:

Order number
Product details
Clear product photographs
Photographs of the outer and inner packaging
An unedited parcel-opening video
A clear description of the issue

Note: The opening video must begin before opening the courier package and clearly show the shipping label, sealed packaging, product, and reported issue.

After verification, we may offer a replacement, exchange, refund, or store credit depending on product availability and the nature of the issue.

Non-Returnable and Non-Exchangeable Products

Returns or exchanges will not be accepted for:

Used, worn, scratched, damaged, or altered products
Products without original tags or packaging
Customised, personalised, or made-to-order jewellery
Earrings or hygiene-sensitive products after use
Clearance or final-sale products
Products marked as non-returnable
Products damaged due to misuse or improper storage
Products damaged by water, perfume, sweat, moisture, chemicals, or heat
Minor colour differences caused by screen settings, lighting, or photography
Natural or handcrafted variations
Products returned without prior approval
Incomplete product sets or promotional combos
Products where free gifts or accessories are missing

Return Request Process

To request a return or exchange, please follow these steps:

Contact Us: Reach out within 3 days of delivery through WhatsApp at +91 75670 91495 or email us at orvianjewels@gmail.com.
Share Details: Provide your order number, product name, reason for return/exchange, clear product photographs, and an unedited parcel-opening video (if reporting damaged, incorrect, or missing items).
Review: Our customer support team will review your request and provide approval and return instructions.
Pack Securely: After approval, securely pack the product with its original packaging, tags, invoice, accessories, certificates, and complimentary items.
Ship: Return the product only through the courier or return method approved by Orvian Jewels.
Logistics Fee: A ₹80 reverse logistics charge will apply to all approved returns and exchanges.
Important: Products sent without prior approval will not be accepted.

Return and Exchange Charges

A ₹80 reverse logistics charge will apply to every approved return and exchange.
For returns: The ₹80 charge may be deducted from the eligible refund or store credit.
For exchanges: The ₹80 charge must be paid before the replacement product is dispatched.
Exceptions: If a verified damaged, defective, missing, or incorrect product was delivered due to an error by Orvian Jewels, the ₹80 charge will not apply.

Inspection of Returned Products

Returned products will be inspected after they are received. A return or exchange may be rejected if:

The product has been used or worn
The product is damaged after delivery
Tags or packaging are missing
The returned product does not match the supplied product
Accessories or complimentary items are missing
The return conditions have not been followed

When a return is rejected, the product may be sent back to the customer after payment of applicable shipping charges.

Refunds

After an eligible returned product is received and approved, the refund will generally be processed within 7–10 business days.

The refund may be processed through:

The original payment method
Bank transfer
UPI transfer
Store credit or discount code

The actual credit time may depend on the customer’s bank, payment gateway, or financial institution. Original shipping charges, Cash on Delivery charges, handling charges, and the ₹80 reverse logistics charge are non-refundable unless the customer received a verified damaged, defective, missing, or incorrect product.

Cash on Delivery Refunds

Eligible refunds for Cash on Delivery orders may be processed through bank transfer or UPI. The customer must provide accurate bank or UPI details. Orvian Jewels will not be responsible for delays caused by incorrect payment details provided by the customer.

Exchanges

Approved exchanges are subject to product availability.

A ₹80 reverse logistics charge will apply.
If the new product costs more, the customer must pay the difference.
If the new product costs less, the eligible balance may be refunded or issued as store credit.
Replacement products will be dispatched only after the returned product is received and approved.

Order Cancellation

Orders may be cancelled only before dispatch. Once an order has been packed, handed over to the courier, or shipped, cancellation may not be possible. An eligible prepaid-order cancellation refund will generally be processed within 7–10 business days. Customised or made-to-order products cannot be cancelled once production has started.