Shipping Policy

SHIPPING POLICY

Last Updated: 10 July 2026

This Shipping Policy explains the processing, dispatch, delivery, and shipping conditions for orders placed through www.orvianjewels.com.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation or successful Cash on Delivery verification.
Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.
Customised, made-to-order, personalised, or pre-order products may require additional processing time.

Estimated Delivery Timeline

Estimated delivery timelines within India are:

Metro and major cities: 3–7 business days after dispatch
Other serviceable locations: 5–10 business days after dispatch
Remote locations: Additional time may be required

Note: Delivery dates are estimates and are not guaranteed. Delays may occur due to courier network issues, public holidays, weather conditions, natural disasters, government restrictions, strikes, high order volumes, incorrect customer details, or remote-area service limitations.

Shipping Charges

Applicable shipping charges will be displayed during checkout. Free shipping may be offered on selected products, locations, minimum order values, or promotional campaigns. Cash on Delivery and handling charges may apply separately.

Order Tracking

After dispatch, tracking details may be sent through:

SMS
WhatsApp
Email
Customer account on the website

Tracking details may take 24–48 hours to become active after dispatch.

Correct Shipping Information

Customers must provide complete and accurate:

Recipient name
Mobile number
House, flat, or office number
Street and area
Landmark
City
State
PIN code

Orvian Jewels will not be responsible for delays, loss, or failed delivery caused by incorrect or incomplete information. Address changes may be accepted only before dispatch and are subject to confirmation.

Delivery Attempts

Courier partners may make one or more delivery attempts according to their service policy. Customers should remain available at the registered mobile number and delivery address.

When delivery fails due to customer unavailability, refusal, incorrect address, or inability to contact the customer, the order may be returned to Orvian Jewels. Additional re-shipping charges may apply before the order is dispatched again.

Cash on Delivery Orders

Cash on Delivery availability depends on the delivery location and courier serviceability. We may contact customers to verify COD orders. Repeated refusal, non-acceptance, or suspicious COD activity may result in the restriction of future COD orders.

Damaged or Tampered Packages

Customers should avoid accepting a package that appears visibly opened, damaged, or tampered with. For damaged, missing, or incorrect products, customers must contact us within 24 hours of delivery.

Customers must provide:

Order number
Clear photographs
Outer and inner packaging photographs
An unedited parcel-opening video
Description of the issue

Delayed or Lost Shipments

When a shipment shows no movement for an unusual period, please contact us so that we can raise an investigation with the courier partner. Courier investigations may take several business days. When a parcel is officially confirmed as lost, Orvian Jewels may arrange a replacement or eligible refund depending on stock availability and the circumstances.

Returned-to-Origin (RTO) Orders

An order may be returned to Orvian Jewels when:

The customer refuses delivery
The customer is unavailable
The address is incorrect or incomplete
Delivery attempts fail
The customer cannot be contacted
COD payment is not provided

For prepaid RTO orders, actual shipping, COD, and return charges may be deducted where the failed delivery was caused by customer refusal, unavailability, or incorrect information. The remaining eligible amount will be processed according to our Return and Refund Policy.

International Shipping

International shipping is not available unless expressly confirmed by Orvian Jewels. When international shipping is accepted, customs duties, import taxes, clearance charges, and local fees will normally be paid by the customer unless stated otherwise.